The annual Taxpayer Advocate report of the IRS reveals that the IRS’s goal for 2010 is only to answer 71 percent of the calls from taxpayers who want to speak with an assistor. (The goal in 2007 was 83%.)
Certainly, one way to achieve one's goals is to set them very low. The IRS apparently intends to lead the way to mediocrity and substandard service.
The tax laws are inordinately complicated, too complicated for the average guy to handle. The least the IRS could do is provide help.